Troubleshooting

Frequently asked questions from our users

Email notifications are not working. How can I fix this?

If you had logged into multiple gmail accounts in the same browser, the email triggers may not have been setup properly. Please open an incognito window, sign in with your gmail account used to install the add-on (make sure that you haven't signed in with any other gmail account) and try to use the add-on. It should work.

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How to fix ReferenceError: Computation failed message in email notifications

Computation failed error message is shown if you are using a redundant form field to customize the email message. Please remove that entry#id from the message and use the Add field option in the message editor to include the required field.

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