Fix known issues

How to solve Error: drive.google.com refused to connect?

If you have signed in with multiple gmail accounts in your web browser and try to use any G Suite add-on, you might see this error: drive.google.com refused to connect. Please open an incognito window, sign in with your gmail account used to install the add-on (make sure that you haven't signed in with any other gmail account) and try to use the add-on. It should work.

How do I fix the missing ""Embed"" and ""Customize"" options in the Formfacade menu?

Formfacade form redirects to Google Forms page on submit. How can I fix this?

If you have enabled response receipts for all form submissions (Always) or limited the form submissions to 1 response per user, then the Formfacade form redirects to Google Forms page on submit. Please disable these options to provide seamless user experience while using Formfacade. You can use our Mailrecipe addon to send response receipts to form respondents and email notifications to collaborators.

Form is not publicly visible. How can I fix this?

Formfacade supports only public forms. You must disable Google Forms features that require sign-in to use your form with Formfacade. "Form is not publicly visible" warning message will be displayed if:

1. The form is not published
2. Responder access is restricted to specific people
3. "Collect email addresses" option is set to "Verified"
4. "Send responders a copy of their response" option is set to "Always"
5. The form contains a file upload question 

Form is no longer accepting responses. How can I fix this?

If you have disabled "Accepting responses", your users will no longer be able to view your form and submit the response. Please enable this option to get the form working and then use it with Formfacade.